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CUSTOMER SERVICE

Welcome to Green Rozes customer service page, I'm here to provide you with personalized support and solutions. I will assist you with any questions or concerns you may have. Feel free to reach out!

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MON-FRI: 9am - 7pm ET

SAT: 10am - 5pm ET

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FAQs

  • What is Sea Moss?
    Sea Moss or Irish Moss is a name given to a variety of seaweed or algae like Gracilaria or Chrondus Crispus. Wild harvested Sea Moss are sun-dried and can vary in color from red, pink, purple, green, brown or gold. Gracilaria grow out like vines while Chrindrus Crispus branches out flat with a wave pattern. There are multiple species of sea moss.
  • What are the Nutrients in Sea Moss?
    It is a sea vegetable containing natural sources of minerals like iodine, calcium, iron, magnesium, zinc, potassium, copper, phosphorus, and antioxidants. ​ They’re naturally low in calories, fat, and sugar, and they contain a small amount of plant protein. ​ A 4-tablespoon (20-gram) serving of raw Irish sea moss provides the following: Calories: 10 Protein: 0.5 grams Total fat: 0 grams Total carbs: 3 grams Fiber: 0.5 grams Total sugar: 0 grams Calcium: 1% of the Daily Value (DV) Iron: 10% of the DV Magnesium: 7% of the DV Phosphorus: 2% of the DV Zinc: 4% of the DV Copper: 3% of the DV ​ Like other sea vegetables, sea moss is also a naturally good source of iodine, a micronutrient necessary for thyroid health. ​ Additionally, red seaweeds like sea moss are full of antioxidants, which are compounds that help protect your cells from disease-causing oxidative damage.
  • What are the Benefits of Sea Moss?
    Possible Benefits: weight loss, laxative, thyroid, support, mucus, immune health, bone health, balance metabolism, gut health, erectile dysfunction, anti inflammatory and much more.
  • How to use Sea Moss?
    Sea Moss is mainly used as a supplemental source of vitamins and minerals to benefit overall health. Start with 1 teaspoon - 1 tablespoon daily for 7-14 days. Take a break for 1 week and then com back to it for another 7-14 days until jar is finished. (due to possible risk of high iodine intake or shellfish allergies) Take no more than 2 tablespoons a day. Uses: Can be used as a natural thickener in Jell-o, jelly, jams, spreads, sauces. Can put it in your teas, soups, smoothies, skin care and hair care. ​
  • Who should not take Sea Moss?
    It a sea vegetable and usually is safe to consume. For some people it may cause issues if you are allergic to shellfish. Some people do have allergic reactions to Sea Moss. It has high levels of iodine when consumed raw, too much will cause thyroid issues or form goiters. Take in moderation. If you have low blood pressure do not consume Sea moss, it will lower your blood pressure, can cause headaches and or vomiting. **Remember Sea Moss is a great source of minerals but everyone is different, consult with your physician if you have underlining issues.**
  • Where do you get your Sea Moss and is it wildcrafted?
    Sourced: Peru, Ireland, St. Lucia and Jamaica. Packaged in Odenton, Maryland, USA , Guaranteed Fresh. Not Pool Grown 100% Wild crafted, Vegan, Gluten Free, Organic, Non- GMO
  • What is the difference between Gold, Purple, and Green?
    Gold Sea Moss is the most commonly used and the only color that is sun-dried. Purple Sea Moss contains powerful antioxidants called Anthocyanins, which are commonly found in blue and purple fruits or vegetables. Anthocyanins are linked to health benefits such as stronger bones, a healthier heart and lower inflammation. Green Sea Moss is high in Chlorophyll, which is widely known as the "life force" of plants and is what gives plants their natural green color. Chlorophyll is an all natural body deodorizer and detoxifier. It is also great for healing the skin and reducing bacterial growth in wounds. Full Spectrum is a mix of the Gold, Purple and Green Sea Moss. Perfect for those who want all the benefits. You can switch every month.
  • Pregnant women Lactating Women, Children. Is it safe?
    I'm pregnant, lactating, can I take sea moss? The nutrients in sea moss can vary by the environment in which it was grown. It may contain high levels of iodine or heavy metals. However, current research has not found that sea moss contains toxic levels. Scientists need to do further research on this. ​ Can I give it to my children? Yes, no more than 1 tablespoon every other day, talk to your physician if you are unsure. These statements have not been evaluated by the Food and Drug Administration. This product is not meant to diagnose, treat, cure or prevent any disease.
  • How is your Sea Moss handled?
    Handle and Care at Green Rozes: Upon arrival all bags are stored in a cool environment. We wash it until all the debri is gone and the water is clear. It is then placed in a glass bowl to soak in spring alkaline water and lime. The water is replaced and will soak for another 2 days adding organic fresh organic lime for smell. The moss is rinsed again and checked for debris and smell. Blended with fresh alkaline spring water and or chosen flavor. Packaged in 16 oz. sanitized glass jar. Hair net, gloves and medical mask are worn throughout the entire process.
  • What is your Shipping Policy?
    Last updated 04/18/2024 ​ Thank you for shopping with us! We want to ensure you have a smooth and enjoyable shopping experience, which includes transparent information about our shipping process. Please review the following shipping policy details: Shipping Methods and Timelines: We offer standard shipping and expedited shipping options. Standard shipping typically takes 3-5 business days for domestic orders. Expedited shipping is available for an additional cost and usually arrives within 1-3 business days. Shipping Costs: Shipping costs vary based on the shipping method selected and the destination. Free shipping is available for orders over $75. Order Processing Time: Orders are processed and shipped within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order has been shipped. International Shipping: (Unfortunately, No Sea Moss Gel Shipping) • We offer international shipping to select countries. • International shipping rates and delivery times vary based on the destination. Shipping Restrictions: Certain items may have shipping restrictions due to size, weight, or destination limitations. We do not ship to P.O. boxes or APO/FPO addresses. Order Tracking: You can track your order using the tracking number provided in your shipping confirmation email or by logging into your account on our website. Shipping Updates: We will provide updates via email or SMS (if opted in) regarding the status of your shipment, including any delays or issues. Lost or Delayed Shipments: If your order is lost or significantly delayed, please contact our customer service team for assistance. Returns and Exchanges: Please refer to our Returns Policy for information on returning or exchanging items. Contact Us: If you have any questions or need further assistance regarding shipping, please don’t hesitate to contact our customer service team at info@iamgreenrozes.com or 240-854-6958.
  • Refund /Return Policy
    All sales are final and no refund will be issued. We would like our customers to know due to the nature of the product, no returns can be accepted. If something is wrong with the product, so happens to arrive damaged or is lost in the mail we will be glad to offer a replacement. Please send your concerns and pictures along with your name, phone number, and order number to the email below. If you have any questions concerning the return policy, feel free to contact us at: ​ 240-854-6958 info@iamgreenrozes.com
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